Have studied entrepreneurship and businesses for years. Now the Internet with it's wealth of information available makes it so easy to research anything. Have many years researching on the net which will benefit you in many ways. Know all the older sites who now have longevity and are more trustworthy. Love researching information and learning a wide variety of topics, including technology, science, business, and sports to name a few.
SUMMARY:
* 20+ year veteran technology professional with diverse computer technical training and experience
* Combined diverse experiences and training provide lifelong skills such as, ease of adapting to change, working with many personalities in a variety of environments, and learning a wide variety of business models
* Excellent customer service both on the phone, and in person
* Work with customers in many contracts, positions, and independently via phone or in person for over 20 years
* Diverse background including, food serving, factory, receptionist, customer service onsite or phone, cashier, miscellaneous industrial labor, vending machine attendant, independent labor and computer servicing contracts, interior and exterior painter
* Study webcasting, SEO, Google, Ecommerce, Website Designs, Social Networks, Blogs, etc
PROFESSIONAL EMPLOYMENT:
Various Information Technology Contract Assignments 6/1993 9/2007
West at www.westathome.com (contract 3/2007-09/2007) * Answer inbound calls at home for Sears Home Repair, Virgin Mobile, and HSN.
* Process orders working with personal and credit card information.
Vicomp Helpdesk (Contract 9/2006-11/2006) * Technical Support for Applebees and other restaurants across the country.
Standby Screw (Contract 3/2006-7/2006) * Machine operator making metal parts and testing tolerance.
RAN Associates (Contract 10/2005-11/2005) * Setup computerized voting machines for 2005 general elections.
Deployment Solutions-Vanco (Contract 3/2005-6/2005) * Install Cisco routers at various locations in Ohio and Kentucky.
BEF-FUJI (Contract 8/2004-9/2004)
* Upgrade servers at Wal-Mart and Sam's Club One Hour Photo labs in Ohio, Pennsylvania, Michigan, and Minnesota
* Connect server to new T1 line for customers to upload their digital film orders via Internet
* Upgrade hardware and software on onsite Digital Photo Computers.
Netdoc (On Call) 6/2002 1/2004
* Extensive Virus cleanup on company PC, install SBC DSL Home Portal, setup router/DSL configuration, network and PC technician.
Edgewater Yacht Club (Project 5/2002)
* Install a Cat 5 cable from a computer to a DSL router.
Unisys 8/1998 - 5/2002
* Network Technical Support for Defense Finance and Accounting Service wide WAN covering 30 sites in the continental United States, Hawaii, Japan, and Germany.
* Work as WAN network support on DFAS world wide 22K node Tier 2 Level Help Desk.
* Troubleshoot WAN communication, LAN user, and WAN application access.
Austin Nichols Technical (Sprint PCS Contract 5/1998 - 8/1998) * Service & support 50+ users on Windows 95 clients on a Windows NT 3.51 server network.
* Reconfigure laptops for field service personnel in charge of tower setup.
Command Personnel (Unisys Contract 11/1997 - 3/1998)
* Convert Windows workstations from token ring to ethernet on the Cleveland Center DFAS network
* Upgrade several workstations swapping out PCs and transferring data to new ones
OTHER EXPERIENCE
* Customer service representative for corporate customers and sales staff
* Maintain computer training room and office computers; customer on-site troubleshooting; instructor, and customer service
* College campus - Lab Aide and student tutoring in Honeywell Mainframe, IBM, and Macintosh Labs
* Retail Sales - Assist customers in purchasing computer peripherals and software
* Transfer new hire confidential information from disk and tape to a database for the State of Ohio.
FORMAL TRADITIONAL EDUCATION:
* Ohio Center for Broadcasting, Sept 2006-Nov 2006
* Hondros College, Sept 2006
Life and Health Insurance
* Lorain County Community College, June 1993
Associate of Applied Business in CIS: Computer Programming Emphasis
* Total Technical Institute, June 1986
Applied Associates in Electronics Telecommunications and Robotics
CERTIFICATES/LICENSES:
* Certified Novell Administrator 4.11, May 1998
* Microsoft Certified Systems Engineer NT 4.0, December 1999
* Microsoft Exchange 5.5, December 1999
ADDITIONAL TRAINING:
NetWare 4.11 Advanced Administration, July 1998
HARDWARE: building, setting up, and troubleshooting 286 up to present PCs and servers.
SOFTWARE: Microsoft from DOS up to present; various IBM compatible packages over the years since 1990
TROUBLESHOOTING:
* Test LAN/WAN issues using, ping, tracert, telnet, ssh & netstat
* Connect and work with Cisco routers and switches
* Scan using Symantec, McAfee, ClamWin, or Lavasoft
* Trouble ticket reporting system using Remedy 3.x
Installation, Upgrade, Setup, Configuration, and Maintenance:
* Perform configurations on Internet settings in Internet Explorer, Netscape, and Mozilla Firefox browsers
* Install Microsoft desktop and server operating systems from DOS to Microsoft Server 2000
* Transfer data files for an upgrade in Microsoft Windows environments
* Use various remote access software
BACKUP:
* Use Colorado for PC backups and Arcserve 6.0 for Enterprise network backups
EMAIL:
* PC: Netscape, Incredimail, Outlook Express, Outlook 97 and up, Eudora, CC:Mail
* Network: Familiar with Exchange 5.5
OTHER:
* Study Active Directory properties, structure, and functions on a network
* Work extensively with Microsoft Office products
* Familiar with relational database structures, several programming languages, and desktop publishing
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Other passions include:
* giving massages
* motivated by knowing I'm benefiting and pleasing the recipient of my skills and talents. why is that? because I learned growing up in a bad environment that it did not feel good and so I prefer to please and feel good with smiles as much as possible in life
* very good cleaner and doing domestic stuff
* believe we are all connected by something whether it be God, a spirit, or whatever you want to call it but we all have a natural sense of being connected together if we really listen and just slow down and care more
* love to dance. made up my own music videos since I was a kid-songs move the body and setup the personality in it. can't imagine not feeling music
* worked on several projects on my own such as computer repair, rental property clean out, rehab, and brush/roller painting. learned how much I love painting. it is very soothing and can do it for hours. it is hard to get people to pay and can't afford contractors insurance so have not done it lately
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- City : Cleveland
- Poster's age : 22
- Address : Cleveland, OH